The goal of our company is to offer the best possible service to our customers. This particular electronic store (e-shop) allows both our customers as well as all Internet users to be directly informed regarding the products our company offers, as well as to make their purchases online.
Intellectual property rights and trademark
The design of our website’s webpages, the text, the graphics, the selection and settings are the intellectual property of our company and protected according to the relevant clauses of the Greek legislation, the European legislation and the international treaties. With all rights reserved, every text, image or trademark are patented and used in the current e-shop with the permission of their creators.
PERSONAL DATA PROTECTION
STATEMENT OF PRIVATE DATA PROTECTION
In order to complete any transaction through our company’s e-shop and to place orders for our products, the customer will be asked for some personal information. During the completion of the order, the customer will be asked for their full name, the address the order will be delivered to, the address the order is billed to (in case of a difference with the delivery address), the invoice details (if the option to pay via invoice has been selected), a telephone number, your email and, in case of payment via credit card, the card number, the expiry date and the three-digit security code.
CAN MY INFORMATION BE MADE PUBLIC TO OTHER USERS/ COMPANIES?
Your credit card details are not saved in company storage files during your transaction.
Our company makes use of the information you supply us by filling in the form in order to contact you regarding:
- Delivering your order to you
- Client identification and verification where necessary
- New or alternative products offered by our company
- Special offers and news from our site
The SSL protocol (Secure Sockets Layer) is the global standard on the Internet today for the certification of websites for their users and data encryption between users and web servers. Any SSL-encrypted communication calls for any data sent between a client and a server to be encrypted by the transmitting software and to be decrypted by the reception software, thus protecting personal information during the transferal. Furthermore, all the information sent via the SSL protocol are protected by a mechanism which automatically verifies whether the information has been altered during transmission.
Further personal safety is ensured through the password you set when you sign up as a member at our website oinomelos.com.
In order to show any of your personal information, you must first input your username and password. For this reason, you are expected to protect this information in order for them not to fall into the hands of third parties. Furthermore, we recommend creating passwords using symbols as well as alphanumeric characters.
Finally, we would like to remind you that your credit card information is not saved on any company storage servers during your transaction. All transactions completed through oinomelos.com are governed by International and European law, which settles matters concerning e-commerce as well as by the Consumer Protection Law (L. 2251/1994), which settles matters concerning long-distance sales.
COMMERCIAL PRODUCTS – AVAILABILITY – CHARACTERISTICS
All our products which are available for purchase, their characteristics, their price and the available stock can be found at the web address oinomelos.com and are accessible to all. Users may find further information on each product by clicking on its icon.
Our company guarantees our customers will receive timely notification concerning availability of products, but denies all responsibility regarding it.
Our company does its best every day to provide all necessary information for each product (technical characteristics, prices, etc.). However, in order to avoid possible mistakes, we would recommend that you contact us before any purchase should the prices or any other product characteristics seem beyond what is to be expected and the norm.
Amid the prices listed on our catalogues next to each product,
you will find prices which include the relevant VAT. In some areas of Greece for which there is reduced VAT, should you make your purchase with an invoice, the product prices will be lower than those listed by the reduced VAT amount.
Our company reserves the right to readjust our e-shop prices without any obligation to inform the consumer.
PRODUCT ORDERS AND CONSUMER PROTECTION
Orders through the e-shop oinomelos.com are long-distance sales contracts which are governed by the L 2251/1994 (as holds today) and the alternations mentioned in PD 131/2003 (NG A’ 116/16.05.2003) and Decision 31619 NG 969/22.3.2017 as well as the adaption to Greek legislature of the European Council and Parliament’s Directive 2011/83/EU on October 25th 2011 regarding consumer rights, the amendment of the Council’s Directive 93/13/EEC and the Council and Parliament’s Directive 1999/44/ EC as well as the abolition of the Council’s Directive 85/577/EEC and the Council and Parliament’s Directive 97/7/EC, which was publicised in the Official Gazette of the European Union under the number L 304 on 22.11.2011, which was applied starting 13/06/2014.
The user has the right to place a valid order through our e-shop as long as he is legally competent in accordance to the Greek Civil Codex (as long as he is at least eighteen years of age and not under legal guardianship in regards to sales contracts). Orders may also be placed by legal representatives of entities. Our company reserves the right to demand the return of any order placed by legally incompetent people from their supervisor or guardian.
ORDERING THROUGH OUR E-SHOP
In order to place an order through our e-shop, you must:
- Complete the relevant form with the necessary information to seal the sales contract
Every webpage on the electronic store oinomelos.com, next to every product available for purchase, you will find the button for adding it to your cart. Navigate our e-shop and add the products you wish to purchase to your cart.
To continue your shopping, choose from one of the central categories which contains the next product you’re looking for and also add it to your cart. When you have completed the process of adding products to your cart, press “Continue to check out.” You do not have to be a member of our e-shop oinomelos.com in order to place your order, but we recommend you to do so as this will facilitate the process for every future use of our electronic store. Fill out the form with your username and password which you set upon registration and select “LOG IN” in the ‘already a member’ field.
If you are not already a member, press the button
for creating a new account and fill out the new member registration form with a valid e-mail account. The e-mail you submit must already exist, as our contact with you will also take place via the e-mail you have listed upon registration. Even in the case of registering as a member, you will be asked for personal information such as: billing address and shipping address, e-mail, telephone number, necessary information for the commencement and completion of the transaction between both parties.
Our orders are completed in 5 steps:
- Identification (Log in possibility, registration or ‘continue as guest’)
- Billing and shipping address
- Selection of your choice in shipping option
- Select shipping method
- Select payment method
In case of pending issues with your order, we will contact you through the contact information with which you have provided us.
Should you not receive an e-mail verifying the successful placement of your order or a notification via the telephone, it is your obligation to inform us without delay, as there is likely an issue with your submitted contact information. responsibility in the case of wrongly submitted contact information which renders communication with you impossible.
All payment options are explicitly listed on the order completion page.
Oinomelos may, in the context of its commercial policy, communicate in any way whatsoever of the information contained therein through the forms of communication. Oinomelos is not responsible in case of malicious or incorrect data input.